941 operations privacy policy

1. Introduction

941 Operations ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.941ops.com) or use our virtual operations management services.

By accessing our website or using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

As a small business operating in Florida, we comply with applicable data privacy laws, including the Florida Information Protection Act (FIPA) and the Federal Trade Commission (FTC) Act .

2. Information We Collect

We may collect the following types of information from you:

Personal Information You Provide Voluntarily:

CategoryExamples

Contact Information:Your name, business name, email address, phone number, and physical address

Account InformationUsername and password if you create an account on our website

Payment InformationCredit card details or bank account information (processed securely through Stripe; we do not store full payment information)

Communication DataInformation you provide when you contact us via email, phone, or our contact form

Service-Related InformationBusiness documents, financial data, and operational information you share for the purpose of receiving our services

Information Collected Automatically:

When you visit our website, we may automatically collect certain technical information, including:
 

• Your IP address

• Browser type and version

• Operating system

• Pages you visit and time spent on our website

• Referring website addresses

• Date and time of your visit

This information helps us understand how visitors use our website and improve user experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

PurposeDescription

To Provide ServicesTo deliver virtual operations management, operations audits, consulting, and administrative support

To CommunicateTo respond to your inquiries, schedule discovery calls, send invoices, and provide customer support

To Process PaymentsTo bill you for services and process payments through our secure payment processor (Stripe)

To Improve Our WebsiteTo analyze usage trends and improve website functionality and user experience

To Comply with Legal ObligationsTo comply with applicable laws, regulations, and legal processes

To Protect Our RightsTo protect the security and integrity of our business and website

We do not sell your personal information to third parties for monetary value.

4. Legal Basis for Processing (For Visitors from the EU/UK)

If you are located in the European Union, the United Kingdom, or other regions with similar data protection laws, we process your personal information based on one or more of the following legal grounds:
 

• Contractual Necessity: To perform the services you requested

• Legitimate Interests: To improve our website and services, prevent fraud, and communicate with you

• Consent: Where you have given explicit consent for specific processing activities

• Legal Obligation: To comply with applicable laws

5. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers: We may share your information with third-party vendors who assist us in operating our business, including:

Service ProviderPurpose

StripePayment processing (PCI Level 1 certified)

WixWebsite hosting and platform services

CalendlyScheduling and appointment booking

Google WorkspaceEmail and document storage

QuickBooksInvoicing and accounting (where applicable)

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Protection of Rights: We may disclose your information when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

Types of Cookies We Use:

Cookie TypePurpose

Essential CookiesRequired for basic website functionality (e.g., logging in, form submission)

Analytics CookiesHelp us understand how visitors interact with our website (e.g., Google Analytics)

Preference CookiesRemember your settings and preferences

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You may set your browser to refuse cookies or alert you when cookies are being sent. However, please note that some parts of our website may not function properly without cookies.

If you are located in the EU or UK, we will obtain your consent before placing non-essential cookies on your device, as required by applicable law.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive data during transmission using Secure Socket Layer (SSL) technology

• Secure storage of personal information on password-protected systems

• Limiting access to personal information to authorized personnel only

• Using PCI-compliant payment processing through Stripe

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach, we will comply with the notification requirements of the Florida Information Protection Act (FIPA) .

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of our business relationship with you

• As required to comply with legal obligations (e.g., tax and accounting records)

• To resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

RightDescription

Right to AccessYou may request a copy of the personal information we hold about you.

Right to CorrectionYou may request that we correct inaccurate or incomplete information.

Right to DeletionYou may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).

Right to Restrict ProcessingYou may request that we limit how we use your information.

Right to Data PortabilityYou may request a copy of your information in a structured, machine-readable format.

Right to Opt-Out of SaleWe do not sell your personal information, so this right is not applicable.

For Florida Residents: Under the Florida Information Protection Act (FIPA), you have the right to be notified in the event of a data breach involving your personal information .

For California Residents: If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with additional rights regarding your personal information.

For EU/UK Residents: If you are located in the European Union or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at hello@941ops.com. We will respond to your request within 30 days as required by applicable law.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.

If you are under 18 and a resident of California, you have the right to request removal of content you have posted on our website .

11. Third-Party Links

Our website may contain links to third-party websites, including those of our service providers. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page

• Updating the "Last Updated" date at the top of this policy

• Providing additional notice (e.g., email notification) for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. International Data Transfers

Our website is hosted on servers located in the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.

For users in the European Union, we rely on Standard Contractual Clauses (SCCs) or other lawful mechanisms to ensure adequate protection for data transferred to the United States .

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

941 Operations
Email: hello@941ops.com
Phone: (941) 223-2142
Mail: Venice, Florida, USA

If you believe we have not adequately addressed your privacy concerns, you may have the right to file a complaint with the Federal Trade Commission (FTC) or your local data protection authority.

15. Consent Withdrawal

You have the right to withdraw your consent to our collection and processing of your personal information at any time. To withdraw consent, please contact us at hello@941ops.com. Please note that withdrawing consent may affect your ability to use our services.